TechData did it again. I'm trying to push along this enterprise backup project which hardware-wise centers around a Quantum PX-502. It was supposed to have (2) DLT-S4 drives it. While my vendor, CompServ, has been stellar, they keep having to clean up TechData's screw-ups. Here they are so far:
- TechData's Quantum team gave CompServ and I the wrong cabling information. The library as configured needed (3) FC connections, not (1) as they said. That would have been a $1,500 blow to the budget, had CompServ not stepped up to bat.
- TechData sent double the amount of tapes they were supposed to and then started leaning on CompServ for them or $$$. I ante'd for shipping the tapes as a thank you to CompServ fixing the FC-ports problem.
- TechData shipped the library with mismatched drives: (1) DLT-S4, and (1) LTO-3. Now, we've got to cross-ship the LTO-3 back. Even more time is now lost.
Can't these TechData guys get anything right?