2011-01-20

Passing the Buck!

Now, I've been doing IT a while, but take a look at the sorry email alert I just received from our ERP vendor about their upcoming new version due out next month. The names have been changed to protect the guilty.

Attention: System Administrators

In the process of certifying LazyCorp ERP v8.5 with the latest Windows Server 2008 operating system, LazyCorp was notified by Microsoft that a known issue existed with the MDAC components on a Windows XP workstations accessing a Windows Server 2008 database. In the event a XP workstation requested a query (ie. Comprehensive Project Inquiry or viewing of an Attachment) from a database located on a Windows 2008 Server which returned data greater in size than 4MBs, the following NuMega error would be returned.

Microsoft has confirmed the defect and advised LazyCorp that mainstream support for Windows XP expired 4/2009 and no defect fixes or enhancement will be released. Only security related updates will be distributed.

Given that Microsoft no longer supports the XP operating system, LazyCorp will not make any programmatic changes in an attempt to alleviate the issue and recommends using one of the following workarounds to successfully retrieve the +4MB data:

  • Disable HTTP 1.1 in Internet Explorer 7 or 8 on Windows XP. Microsoft recommends this change only be used temporarily, and be set back to the default once the data is retrieved.
  • Upgrade workstation trying to execute the query to Windows 7 or Vista (which a patch has already been released to correct the issue).
My favorite line is:

"Given that Microsoft no longer supports the XP operating system, LazyCorp will not make any programmatic changes in an attempt to alleviate the issue . . ."

Seriously? This Let them eat cake attitude has got to stop! It would be relatively simple and cheap for this vendor, who charges 25% annual maintenance with a 10% annual increase, to fix this or simply put up a notice that the query result would be too big, but instead, they pass the buck and tell their clients to convert all their desktops to Windows 7! Hubris!

I think I'll spend my money on upgrading to Windows 7, and tell them to go to Microsoft to look for the money for their maintenance fee next year. I think we're gonna have to switch vendors if this is going to be their attitude in a recession!

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